Store regulations

SEYSSO.PL ONLINE STORE TERMS AND CONDITIONS

The online store operating under the domain www.seysso.pl is run by Shop Dent Sp. z o.o. (formerly Shop Dent Wojciech Madej) with its registered office in Warsaw at ul. Dziupli 12, 02-454, NIP: 5223280401, REGON: 527150533, registered under the KRS number: 0001073943 in the 14th Commercial Division of the National Court Register in Warsaw, with a share capital of 200,000 PLN, hereinafter referred to as the "Seller."
You can contact the Seller via:

  • Phone number: 22 112 38 38 (working hours: 9 AM - 7 PM on business days, charged according to the customer's telecom provider's standard rates),
  • Contact form available on the website.
  • Email address: seysso@seysso.com,

§ 1 General provisions

1. The following definitions apply:

1. TERMS AND CONDITIONS - these terms and conditions,
2. CLIENT - a natural person, legal entity, or organizational unit without legal personality, who has the legal capacity to perform legal acts and places an order in the Online Store based on these terms and conditions,
3.ENTREPRENEUR WITH CONSUMER RIGHTS - a natural person holding the status of an entrepreneur, registered in the CEIDG register, who places an order within the scope of their business activity but not related to the professional character of that activity. This status applies only to clients with a delivery address or registered office in Poland.
4. CONSUMER - a Client who is a natural person using the Online Store for purposes not directly related to their business or professional activity,
5. GOODS, PRODUCT - movable items presented in the Online Store, subject to the Sales Agreement,
6. SALES AGREEMENT - a sales agreement for Goods in the sense of the Civil Code, concluded between the Seller and the Client via the Online Store service,
7. ONLINE STORE (STORE) - the online service available at www.seysso.pl through which the Client can place an order,
8. ORDER - the Client's statement of will clearly specifying the type and quantity of Goods, directly aimed at concluding a Sales Agreement.
2. The business activity of the Store involves selling products currently in the store's assortment and enabling the Client to place orders for the offered products through the website. This service is available after registering and logging into the Store or through a correctly completed order form without the need to log in. The Store allows free browsing of the store’s assortment on the product pages.
3. The sale is carried out via the Internet between the Client placing an order as the buyer and the Store as the seller.
4. Each Client purchasing products offered by the Store is obliged to familiarize themselves with these Terms and Conditions.

§ 2 TECHNICAL CONDITIONS FOR PLACING ORDERS

  1. The technical requirements necessary to use the Store's services are:

  • Internet connection,

  • Correctly configured browser,

  • Active and correctly configured email account,

  • Enabled Cookies and JavaScript support,

  • A program to read PDF files.

  1. If the Client uses equipment or software that does not meet the technical requirements specified above, the Store does not guarantee the proper functioning of the service and reserves that it may negatively affect the quality and process of placing the Order.
  2. It is prohibited for the Client to provide unlawful content, including in product reviews.
  3. The Store ensures that all product reviews come solely from Clients who have purchased the product. To achieve this, the Store restricts access to the product review form only to Clients with an active account in the Store and with a recorded purchase of the product in their order history. Clients who made a purchase without registration can also access the review form via a special link sent by email after confirming the order.
  4. The Client can subscribe to the Store’s newsletter, which is a periodic email with information about products and services offered by the Store. To subscribe, the Client enters their email address in the newsletter form on the website and agrees to the processing of their personal data for this purpose and receiving promotional content. The subscription can be canceled at any time by sending an email to seysso@seysso.com or using the unsubscribe link in the email received from the newsletter.

§ 3 REGISTRATION

  1. Registration in the Store is free and optional.
  2. Registration occurs based on the correctly filled registration form where the Client provides necessary identification data (first name, last name), email address, and password; accepts the current Terms and Conditions and agrees to the processing of personal data to the extent necessary for the proper execution of the Client's orders. Account registration can also be done by checking the appropriate box in the order process. A confirmation email will be sent to the email address provided in the registration form confirming account creation.
  3. After registration, logging in is done using the data provided in the registration form or changed through a later request from the Client.
  4. To delete the Client’s account from the Store (terminate the agreement), the Client must send an email requesting account deletion to seysso@seysso.com, providing identifying data of the currently registered Client. This does not apply when the Store is processing an order placed by the Client. In that case, the termination will take effect after the order is completed.
  5. The Store allows placing orders without registration. In this case, the Client is required to fill out the electronic form with necessary data for identification and concluding the Sales Agreement (name, email address, phone number - optional, delivery address). The Client must accept the current Terms and Conditions and consent to personal data processing for order purposes. Without registration, the Client will not have an account that allows automatic order tracking.

§ 4 ORDERS

  1. Information about the available assortment in the Store constitutes an invitation to conclude an agreement under Article 71 of the Civil Code.
  2. By placing an order, the Client is making an invitation to conclude a sales agreement for the ordered products in the Store. The ordering process begins by confirming the product characteristics on the product page. . The Client is informed about the expected order completion time, product availability, price, payment methods, and possible delivery options. To deliver the product, the Client must provide or verify their address and contact details if they previously registered an account. Before submitting the order (by clicking the "Order and Pay" button), the Client confirms that they have read the Terms and Conditions and consented to personal data processing for the order's purposes.
  3. The confirmation of Order acceptance sent by the Store to the email address provided by the Customer constitutes a declaration of acceptance of the invitation referred to above. If, before confirming the Order (the “Order and pay” button), the Customer stops using the service and leaves the Store, no contract is concluded.
  4. A Customer purchasing as a business must provide a VAT-ID (NIP) number when placing the order; otherwise, it is assumed they are purchasing as a Consumer. If they later withdraw from the contract, a business operating in the same industry as the ordered products cannot rely on the consumer right of withdrawal.
  5. Whether a Customer entered in the CEIDG register qualifies as an Entrepreneur with consumer rights is assessed by the Store on a case-by-case basis, based on any declarations the Customer makes during the ordering process.
  6. To place an Order, the Customer must select, from those available in the Store: the Products ordered, the delivery method, the payment method, and the delivery address. Selection is made by choosing a product and adding it to the cart.
  7. The Customer may choose an unlimited number of products for the Order (up to the quantity of each Product available for ordering) and, once they proceed to the Cart, will see a summary of the selected Products. If the quantity of a Product is limited, the Store notes this on the product page.

  8. If the Products covered by the Order are unavailable in the warehouse, with the Store’s suppliers, or for other reasons and the Order cannot be carried out, the Store will notify the Customer of this fact no later than 14 (fourteen) days from the date the Order was placed. In such a case, the Customer may decide whether to agree to have the Order fulfilled within a new timeframe proposed by the Store, or to cancel the Order.
    If only part of the Order cannot be fulfilled, the Customer is informed of the Order status and chooses how it should proceed. The Customer may select:

    1. Partial fulfilment – this option means the Order will be completed only for the Products that are available;
    2. Cancellation of the entire Order (withdrawal);
    3. Replacement with another similar product that is currently available.

    If the Customer cancels the contract, the Store will refund the amount paid for the Products. A notification will be sent to the email address provided by the Customer in the Order or registration form. If the Customer does not make a decision within 7 (seven) days of the notification, the Order will be cancelled with respect to the unavailable Products.

  9. For complete Orders, the maximum time from receipt of payment to handing the Order over for dispatch is 3 business days.
  10. If the Customer reports non-conformity of the product with the contract and withdraws before using or unsealing it, they do not bear the costs of ordinary use of goods that are subsequently replaced or returned. The Customer should report non-conformity without undue delay to retain the right to withdraw without additional charges.
  11. If a quantitative or qualitative non-conformity is found in the Order, the Customer must report it without delay, but no later than 14 days after receiving the Order. Report non-conformities to bok@shop-dent.pl or by phone on +48 22 112 38 38.

§ 5 PRODUCT PRICES AND PAYMENT METHODS

  1. The price displayed for each product is binding when the Client places an order. Product prices include VAT (if applicable based on the delivery location) and do not include delivery costs. The price may include individually applied discounts or promotions, which are displayed during the order summary.
  2. Delivery of the product is available through:
    - A courier company,
    - InPost parcel lockers.
  3. The Seller provides the following payment methods:
    1. Traditional bank transfer,
    2. Electronic payments and card payments via PayU, handled by PayU
  4. The Seller does not process payments for "cash on delivery" orders.
  5. If an order is placed with a payment method other than cash on delivery and no payment is recorded within 14 days, the order will be canceled.
  6. The longest possible order processing time, from receiving the payment to shipment, is 3 business days.

§ 6 COMPLAINTS

  1. The Store is obliged to deliver the Product in accordance with the contract and free from defects, and to properly perform the contracted services.
  2. The Store is responsible for any lack of conformity of the goods with the contract that exists at the time of delivery and that becomes apparent within two years from that time, unless the product's shelf life, specified by the Store, its legal predecessors, or persons acting on their behalf, is longer. It is presumed that a defect in the product that becomes apparent within two years from the time of delivery existed at the time of delivery, unless proven otherwise or if such presumption is inconsistent with the nature of the goods or the nature of the lack of conformity with the contract.
  3. In the case of contracts concluded with Consumers and Entrepreneurs with Consumer rights, the Store is liable for defects under warranty and/or contractual liability for services. This liability is excluded for Clients with other statuses.
  4. A product is in conformity with the contract if it meets the following conditions:
    - Its characteristics, such as description, type, quantity, quality, completeness, and functionality;
    - Its suitability for a particular purpose that the Client needs and that the Client notified the Store of, no later than at the time of concluding the agreement, and that the Store accepted;
    - Its suitability for the purposes for which products of this type are usually used, in accordance with applicable laws, technical standards, or best practices;
    - Its quantity and characteristics, including durability and safety, which are typical for such products and which the Client can reasonably expect, given the nature of the product;
    - The manner of delivery along with packaging, accessories, and instructions, which the Client can reasonably expect;
    - The quality must match the sample or model provided by the Store before concluding the agreement, and must correspond to the description of the sample or model.
  5. If defects are found in the delivered product or the provided services, the Client can file a complaint and inform the Store about the observed irregularities, documenting them for verification. Complaints can be submitted electronically or in writing to the Store at: Shop Dent, ul. Jana Kazimierza 25b, U3, 01-248 Warsaw.
  6. The Store is committed to reviewing the complaint within 14 days from its submission and informing the Client of the decision and further steps in writing or by email to the email address provided in the complaint or another permanent medium.
  7. If a defect in the product is discovered during use, the Client may request its repair or replacement. The Store may replace the goods if the Client requested its repair or repair it if the Client requested replacement, but only if ensuring conformity with the contract in the originally chosen manner by the Client is impossible or would involve excessive costs. If repair or replacement is impossible or would involve excessive costs for the business, it may refuse to bring the product into conformity with the contract. In such cases, the Client can submit a statement about a price reduction or withdrawal from the contract. When assessing the excessive costs for the Store, all circumstances are considered, particularly the importance of the lack of conformity with the contract, the value of the product that complies with the contract, and the excessive inconvenience to the Client caused by changing the method of bringing the product into conformity with the contract.
  8. The Client may submit a statement about reducing the price or withdrawing from the contract if the product is not in conformity with the contract when:
    • The Store refused to bring the product into conformity with the contract;
    • The Store failed to bring the product into conformity with the contract;
    • The lack of conformity with the contract persists, despite the Store attempting to bring the product into conformity with the contract;
    • The lack of conformity is so significant that it justifies an immediate price reduction or withdrawal from the contract;
    • The statement from the Store or the circumstances clearly indicate that the Store will not bring the product into conformity with the contract within a reasonable time or without excessive inconvenience to the Client.
  9. The reduced price must be proportional to the contract price, reflecting the value of the non-conforming product compared to the value of the conforming product. The Store will refund the amounts due for exercising the price reduction right immediately, but no later than 14 days from the date of receiving the Client's statement about the price reduction.
  10. The Client cannot withdraw from the contract if the lack of conformity with the contract is insignificant. It is presumed that the lack of conformity with the contract is significant.
  11. The Store must carry out repairs or replacements within a reasonable time after being informed by the Client about the lack of conformity with the contract, and without excessive inconvenience for the Client, considering the product's nature and the purpose for which the Client purchased it. The Store covers the costs of repair or replacement, including postage, shipping, labor, and materials. The Client is obligated to make the product available to the Store for repair or replacement. The Store will cover the cost of returning the product. The Store does not accept shipments sent cash on delivery. In some cases, sending the product may not be necessary, and the Store may rely on the inspection of photos provided by the Client, which will be communicated after receiving the complaint submission.
  12. The Client is not required to pay for regular use of the product that is then exchanged.
  13. If the lack of conformity concerns only some of the goods delivered under the contract, the Client can withdraw from the contract only for those goods, and also for other goods purchased by the Client along with the goods not in conformity with the contract, if it cannot be reasonably expected that the Client would agree to keep only the conforming goods.
  14. In case of a dispute between the Store and the Client regarding the justification for refusing the complaint, the Consumer Client has the right to use out-of-court methods of resolving complaints and claims. The Client may use mediation or alternative dispute resolution by submitting an appropriate form — a request for mediation or a request for consideration of the case by an arbitration court. A list of institutions and their contact details is available on the website www.uokik.gov.pl. Additionally, at http://ec.europa.eu/consumers/odr, Consumers have access to resolving disputes electronically through the EU’s online dispute resolution platform (ODR platform). This right does not apply to Entrepreneurs with Consumer rights.
  15. A product is deemed in conformity with the contract if it meets the following conditions:
    1. The product corresponds to the description, type, quantity, quality, completeness, and functionality as presented before the purchase.
    2. If the Client informed the Store about a particular purpose for the product, necessary for a specific goal, and the Store accepted this as a condition of the contract.
    3. The product is suitable for the purpose for which products of this type are typically used, in accordance with applicable laws, technical standards, or accepted practices.
    4. The product has the quantity and characteristics, including durability and safety, typical for such products and which the Client can reasonably expect, considering the product's nature.
    5. The product is delivered complete, including appropriate packaging, accessories, and instructions, which the Client can reasonably expect.
    6. If the Store provided the Client with a sample or model before the contract, the quality of the product must match the quality of that sample or model.
  16. Reporting non-conformities and complaint periods:
    1. Quantity or type discrepancies, as well as transport damage, should be reported immediately after receiving the product to enable a prompt response and any necessary correction.
    2. Other non-conformities concerning quality, durability, or compliance with the agreed characteristics may be reported within the statutory complaint period, which is two years from the date the product was received.

§ 7 RIGHT TO WITHDRAW FROM THE AGREEMENT

  1. A Customer who is a Consumer or an Entrepreneur with consumer rights may withdraw from the contract without stating a reason within 14 days of receiving the shipment. To do so, they must submit a withdrawal statement and return the Goods to the Store. The withdrawal statement should be made using the form provided here. The deadline is deemed met if the Consumer or Entrepreneur with consumer rights sends the statement—either in writing to the Seller’s postal address or electronically to seysso@seysso.com—within 14 days of receiving the shipment. After sending the statement, the Customer has an additional 14 days to return the product. A withdrawal statement submitted after this period has no legal effect.
  2. The Goods must be returned in an unchanged, complete condition and show no signs of use. If the returned Goods are incomplete or show signs of use, the Store reserves the right to reject the withdrawal and send the product back to the Customer.
  3. The Consumer’s (or Entrepreneur’s with consumer rights) right of withdrawal does not apply when the Order concerns, among other things, a contract:
    • for the provision of services for which the consumer must pay, if the entrepreneur has fully performed the service with the consumer’s prior express consent, and the consumer was informed before the service began that they would lose the right of withdrawal once the service was fulfilled;
    • whose subject is non-prefabricated goods produced according to the consumer’s specifications or intended to meet their individual needs;
    • whose subject is goods delivered in sealed packaging that, for health-protection or hygiene reasons, cannot be returned once the packaging has been opened, if the packaging was opened after delivery;
    • whose subject is goods that, after delivery, become inseparably mixed with other items due to their nature.
  4. The returned Goods must be sent no later than 14 days from receiving the shipment or sending the withdrawal statement, together with the completed withdrawal form and proof of purchase (receipt, invoice, or sales confirmation), to the Store’s warehouse address: Shop Dent, Warsaw Distribution Center, Hall D, Docks D8 & D9, ul. Szyszkowa 35/37, 02-285 Warszawa, Poland. The Consumer or Entrepreneur with consumer rights bears only the direct cost of returning the Product to the Store (i.e., shipping costs).
  5. If the contract is withdrawn, all payments made by the Consumer or Entrepreneur with consumer rights—including delivery costs—will be refunded without delay, but no later than 14 days from the day the Store receives the withdrawal statement. Delivery costs are refunded only when the withdrawal covers the entire order; if the withdrawal concerns only part of the order, delivery costs are not refunded. The Customer also bears all costs of sending the products back to the Seller.
  6. Refunds for payments made by payment card or electronic transfer will be credited to the bank account from which the payment originated, unless the Customer explicitly provides another cost-free refund method (e.g., in the withdrawal form).
  7. The Store may withhold the refund until it receives the returned Goods or proof of their dispatch—whichever occurs first.
  8. In the event of withdrawal, the Customer must return the Goods immediately at their own expense. The Store must refund the product price to the Customer without delay, but no later than 14 days from receiving the returned Goods or proof of dispatch, using the same payment method employed by the Customer unless the Customer agrees to a different refund method that does not incur additional costs.

§ 8  SUBSCRIPTION SALES RULES

  1. The electronic service in the form of a Subscription may be provided by the Seller to the Buyer.
  2. Using the Subscription allows for the periodic delivery of selected Goods at intervals specified by the Client, without the need to place further orders until the Subscription ends. Payment for the Subscription is made only using the mechanism of recurring payments and exclusively through one Card.
  3. Unlinking the Card from the Subscription results in the termination of the Subscription.
  4. Transactions under Recurring Payments will only be carried out after the registration of the Cardholder in the Operator’s service (or the entity through which the Operator handles Transactions). Registration will aim to verify that the Client ordering the Recurring Payment is the authorized holder of the Card that will be charged. Before registering the Card on the transactional page, the Client must consent to regular charges by enabling the Recurring Payments service. The consent is stored in the Operator's service.
  5. The Buyer creates a Subscription by selecting this form of purchase in the Electronic order form. Confirmation of the Subscription's creation is sent immediately to the Buyer’s email address provided when making the first subscription order.
  6. The Client manages the Subscription via their Account, according to available options.
  7. The Subscription is for an indefinite period.
  8. The Client may terminate the Subscription at any time. Terminating the Subscription by the Client is equivalent to withdrawing consent for further charges under Recurring Payments. In this case, the next subscription order will not be created. If the Subscription termination occurs after the date indicated in the email mentioned in paragraph 11, the current subscription order will be processed as the last one.
    1. Termination of the Subscription occurs by selecting the "Terminate Subscription" option in the settings of the given Subscription, available after the Client logs in from their Account.
    2. The Buyer can also terminate the Subscription by emailing the store’s customer service at seysso@seysso.com.
  9. The Seller has the right to terminate the Subscription, which will be communicated to the Buyer by email or by phone with a minimum of 7 days' notice. In this case, no funds will be charged from the Card, and no further subscription orders will be created.
  10. The Seller is entitled to change the prices of Goods during the Subscription period, and the Buyer will be informed of this via email, as mentioned in point 11.
  11. The Seller will send the Buyer an email about the creation of a subscription order, stating its subject, quantity, price (including any price change, if applicable), delivery date, and the date the funds will be charged from the Card — no later than 3 days before the funds are charged. Additionally, the Seller will inform the Buyer about the possibility of terminating the Subscription by including a link to the settings that allow terminating the Subscription from the Client’s Account, and the date by which this will take effect. If the Subscription is terminated after the date indicated in the email, the termination will apply to future subscription orders. This means that the Subscription will be terminated, but the current subscription order will be processed as the last one.
  12. If the attempt to charge the Card fails, the Client will be notified by email about the inability to charge the payment. Possible reasons for the failure to charge include: insufficient funds on the Card, expired Card validity, or technical problems.
  13. If the Card linked to the Subscription expires or there is an inability to authorize the payment order for other reasons, the Subscription will be terminated.
  14. The subscription order will only be processed after the funds are successfully charged from the Card.
  15. Termination of the Subscription results in the immediate termination of the sales agreement for the Goods.

§ 9 PERSONAL DATA PROTECTION

The provisions regarding the protection of personal data of Clients by the Seller are outlined in the Privacy and Cookies Policy available on the Store's website.

§ 10 FINAL PROVISIONS

  1. For each Product sold by the Store, a VAT invoice or another billing document in accordance with the applicable tax regulations is issued. The VAT invoice is sent electronically to the email address provided by the Client or in traditional form along with the product delivery. Acceptance of the Terms and Conditions constitutes consent for the electronic sending of invoices.
  2. Polish law is applicable. Any disputes arising between the Client and the Seller will be resolved by the court with jurisdiction over the Seller's seat, with the exception that disputes with Consumers will be heard by the court with jurisdiction according to civil procedure regulations. These Terms and Conditions are governed by Polish law and will be interpreted in accordance with it. These Terms and Conditions do not limit any rights consumers may have to protection under the mandatory provisions of the law of their place of residence.
  3. The Seller reserves the right to amend the Terms and Conditions. In the case of any amendments, the Seller will notify registered Clients via email, giving them the right to terminate the agreement within 14 days. The changes to the Terms and Conditions will take effect 14 days after the notification. Orders placed before the effective date of the changes will be processed according to the provisions in effect at the time the order was placed.

FORMULARZ ODSTĄPIENIA OD UMOWY

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